Subject: Arabic Language Test - Hazem Osama
From: Hazem Osama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 13:52:47 -0400

| | Foreign Language Screening Test

Name | Hazem Osama    /  (+20) 1064630175    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

Hope this email finds you well and safe.

So, just to clarify for my records, you're getting in touch to check the status of the order.
We're incredibly sorry. We're doing all we can to help.
The package hasn’t been delivered due the address you provided is wrong.
Please send the correct address so that we can reach out to the carrier to change the delivery address.
Please let me know if I can help in any other way. Thanks

Regards,

Hazem
babyshop.com
Tracking number: 12345678

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello there,

Hope this email finds you well and safe.

So, just to clarify for my records, you're getting in touch to refund the shipment.
We're incredibly sorry you have received a damaged product. We're doing all we can to help.
We take full responsibility and your refund request has been approved. You will receive it as soon as possible.
Please let me know if I can help in any other way. Thanks

Regards,

Hazem

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