Subject: English Language Test - Mohini Agarwal
From: Mohini Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 11:00:50 -0400

| | Foreign Language Screening Test

Name | Mohini Agarwal     /  (63885) 06388536029    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer,

Hope you have been doing great!

As per your query, we would like to inform you that

The address that you provide us was wrong that's why your product was not delivered yet.

If you want your product you can provide the correct address with us and we will arrange your product delivery again.

Feel free to contact us for any further information/concern. We'll be happy to help!

Thank you.
Customer Delight Team
Home Box

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey customer,

We're sad to know that you faced an issue with your order but we won't let you leave feeling the same way 😔

Please attach the images of the damage product(s) concerned while raising the request so our team can look into it and resolve it whilst keeping you in the loop of it.

1. Waybill  - where the bill is clearly visible
2. Clear pictures of the products received (at least 3)

Should you require any further clarification, just reply to this mail thread itself and we will be glad to assist!

Thank you,
Team homebox

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