Subject: English Language Test - Shreya Sahani
From: Shreya Sahani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 08:20:04 -0400

| | Foreign Language Screening Test

Name | Shreya Sahani    /  (91) 9123148417    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam,

We are extremely sorry that you haven't received your order yet. We have contacted our courier partner regarding the same and we got to know that there was some mistake in the address hence it could not get delivered to you on time.

We would like you to edit the address and our courier agent will try to re-attempt the delivery within the next 48 hours.

Regards
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

We are extremely sorry that your experience was not good with us.

We have consulted with our team regarding the same, hence our team will contact you soon to solve your problem.

Hope it helps.

Regards
Baby shop.com

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