Subject: English Language Test - BINITA KUMARI
From: BINITA KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 12:19:51 +0000

| | Foreign Language Screening Test

Name | BINITA KUMARI    /  (+91) 9771386433    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greeting for the day!

Dear Customer,

We are trying to deliver your order to the address provided by you but it seems that the address is incorrect. Kindly help us with the correct address so that we can deliver you order to the correct address.

Best regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greeting for the day!

Thank you for letting us know about the problem you are facing with the order, Your request for replacement has been initiated.

You will shortly receive an email confirmation regarding this order.

Thank you.

Best Regards

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