Subject: English Language Test - SANDEEP KUMAR MANNA
From: SANDEEP KUMAR MANNA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Mar 2023 04:20:33 -0400

| | Foreign Language Screening Test

Name | SANDEEP KUMAR MANNA    /  (91) 9971458745    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customer Name),

Greetings from Baby Shop!

Please accept our sincere apology for the inconvenience caused to you.

With reference to your order delivery related concern for Order ID : 12345, we would like to inform you that your order has been already shipped via DTDC courier with tracking id : 54321. Courier person tried to deliver the order on 14th March 2023, unfortunately order could not be delivered due to wrong recepient address.

We would request you to please share your correct address in below mentioned format for us to get the order delivered within the next 1-2 business days.

Flat No :
Street Name :
Landmark :
City :
State :
Pincode :
Primary Mob No :
Alternate Mob No :

For further assistance, please get in touch on +91 XXXXXXXXXX or mail us [email-masked].

Looking forward to see you soon !

Thanks and Regards,
Sandeep Manna
Team Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Homebox!

Hope this email finds you well.

With reference to your TV Cabinet concern, we apologize for the inconvenience caused. We would like to inform you that we have highlighted this concern to the relevant department for further investigation. Please allow us 48-72 business hours to resolve this issue.

As a goodwill gesture and as an exception, we have also added INR 500 coupon code with lifetime validity in your credit section to use it on next shopping.

For further assistance, please contact us on +91 XXXXXXXXX or mail us at [email-masked].

Looking forward to hear from you !

Thanks and Regards,
Sandeep  Manna
Team Homebox

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