Subject: English Language Test - Divya Singh
From: Divya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 13:18:16 -0400

| | Foreign Language Screening Test

Name | Divya Singh    /  (91) 09336242938    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

subject: Update on your order [order no.]

Dear [customer Name],

Thank you for your email regarding the status of your order[order no.].I am happy to provide you an update on your order.

Unfortunately , your order is delayed incorrect address.Our delivery executive tried to attempt the delivery of your handbag multiple times but the address and the Pin code & address mentioned from your end is incorrect. We request you to provide the correct address with correct Pin code so that we can deliver your order as soon as possible.

We are really sorry for the Inconvenience faced by you.If you have any further questions or concerns, please don't hesitate to reach out to us.We are here to help you.

Thank you for choosing babyshop.com.

Best Regards,

Divya[Babyshop.com]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject : Replacement of TV Cabinet.

Dear Abdul,

Thank you for contacting us about the damaged product you received.I'm very sorry this happened and wish to make it right for you.

I'm sending a replacement of your Tv Cabinet which I inspected for damage before shipping.

I apologize for any inconvenience you experienced and hope that you continue to shop with us in the future.

Thank you ,

Best Regards,

Divya[Homebox Team]

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