Subject: English Language Test - Akshay Jain
From: Akshay Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 11:10:58 -0400

| | Foreign Language Screening Test

Name | Akshay Jain    /  (+91) 6386951125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I acknowledge your concern that you haven't received your order which you have ordered 14 days ago.

I am really sorry for the inconvenience caused to you in this case.

Upon checking the order details, I could see that the order was shipped by us and handed over to the courier company on the same day when you placed the order. The courier boy tried to deliver the order but your address was wrong as per the courier.

To take action on this order, we need to confirm your address. For this I need a small cooperation from your end.

Kindly provide me with your address so that we can deliver your order to your address. After updating, your order will be reached within 3-4 working days on your home address.

Warmest Regards
Akshay Jain
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I acknowledge your concern that you have received a TV cabinet which has too many scratche. I am really sorry for the inconvenience caused to you in this case. Upon checking the order details, I could see that you had ordered a TV Cabinet last week and my team installed it and you noticed that the cabinet has too many scratches after installing it. So please give me some time. I have raised a concern about scratches. A new TV Cabinet delivered to your address within 2-3 working days.

Please feel free to get touch with us.

Warmest Regard

Akshay Jain
Homebox Team

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