Subject: English Language Test - Tanya Gandhi
From: Tanya Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 09:09:02 -0400

| | Foreign Language Screening Test

Name | Tanya Gandhi    /  (+91) 9871442476    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am,

Thank you for contacting us regarding the order you have placed. Unfortunately, the courier company was unable to reach to the address provided because they found it wrong.

It would be helpful for us if you can send the exact location to us.

We are sorry for the inconvenience caused to you.

Thanks,

Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry for the inconvenience caused to you.

We have processed your refund, and you can expect to see the amount credited to your account within 2 business days.

Once again, we apologize for the inconvenience caused to you. In case you want to replace the product, feel free to reach out as we would love to assist you.

Thanks,

Team Homebox

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