Subject: English Language Test - Krishna Pandey
From: Krishna Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 06:29:28 -0400

| | Foreign Language Screening Test

Name | Krishna Pandey    /  (+91) 6386948346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: about your handbag order delivery.

Dear Customer

I hope you're doing well, this is to inform you that, your order was shipped by us, and handed over to the courier company the same day when the order was placed. When the courier tried to deliver the order to you, however, the mentioned address seems to be incorrect. That's the reason we are not able to deliver your order on time. We regret this experience. Please share your correct address and we will try to arrange the delivery of the product to the correct address as soon as possible.

Thank you for reaching out to us!
Best Regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: About your new TV that you purchased last week.

Dear Abdul,

I hope you are doing well, As you mentioned that you noticed that the cabinet has too many scratches on it. We are regret that you facing this type of experience. However, Please be assured,  we will be shipping the new TV Cabinet for you and will take care of the previous one. You will get the new TV Cabinet within 24 hours and as you are our valuable customer, so we do not charge any extra cost for it as a one-time courtesy.

Thank you for reaching out to us!
Best regards
Homebox Team

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