Subject: English Language Test - Rachna Kumari
From: Rachna Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 04:07:46 -0400

| | Foreign Language Screening Test

Name | Rachna Kumari    /  (281121) 8865836372    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam/sir,

your parcel is ready to send but when the courier arrived with the parcel, it was a wrong address, so please tell your contact address and enter the correct address for your order.

Regards
Rachna

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam,

I hope you doing well

When your parcel send to you my team already checked your parcel. And then any issue with your parcel so, I will check and replace TV.  but not permit money in place of replace.

Regards
Rachna

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