Subject: English Language Test - Chetan Bisht
From: Chetan Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 03:08:28 -0400

| | Foreign Language Screening Test

Name | Chetan Bisht    /  (91) 8505988388    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hi there, sorry for the inconvenient. We are here to solve your query. May I know your current address so we can able to deliver product at your place. Actually, as per our courier company your address is not correct that's why product not delivered yet. Hope so now you will get product as soon as possible.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi there, sorry for the inconvenient. We need to ask from our installation person and regarding that if there is really issue as per the installation person. So, we will arrange inspection timing with you. Than he will check further about product and then you will able to get replacement of the product.

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