Subject: English Language Test - Ankush Ankush
From: Ankush Ankush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 02:48:45 -0400

| | Foreign Language Screening Test

Name | Ankush Ankush    /  (+91) 7988786051    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on  01/03/2033

This email is regarding order number EHIKBAG-2023 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop Company,

Customer Service Representative
Ankush

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To - Abdul

From -  Homebox Team

Sub- Regarding Tv cabinet scratches

Respect  sir,
This complaint is regarding the order number JK-721938.

We are very sorry to hear this,
We registered your complaint, and we definitely working on it.
I sent your complain to our installation department they will look forward in it.
And  don't worry about it.
definitely we will do our best.
Very soon you will get update regarding this order so please be patience and connecting with us thank you so much .

Customer care Representative
Ankush

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