Subject: English Language Test - SHIVA KUMAR RAVULA
From: SHIVA KUMAR RAVULA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 01:52:37 -0400

| | Foreign Language Screening Test

Name | SHIVA KUMAR RAVULA    /  (91) 8977964229    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Thank you for reaching us. I apologize for the inconvenience caused. I have checked the tracking information. I see that the order was successfully scanned at our courier warehouse and is in-transit. Due to the volumes of highly prioritized orders hitting our couriers, we are facing delays. Please accept our sincerest apologizes for the inconvenience caused, we do not want our loyal customers like you to face this kind of situation. Please do not worry, I have made a note on your account on this issue to deliver the order as soon as possible. I request you to allow more 24-48 hours for the order to be delivered. If you have not received the order within 24-48 hours, please reach us back, we are more than happy to assist you further. I hope this information helps. Hope you have a great day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank you for reaching us. I apologize for the inconvenience caused. I appreciate you for bringing this to our attention. I have passed your feedback to our team, so they can look into this further and make sure not to repeat this again. Please attach the images of the scratches to this email thread so that we would be happy to look this further. Looking forward for your response. Hope you have a great day.

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