Subject: English Language Test - Divya Singh
From: Divya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 12:14:10 -0500

| | Foreign Language Screening Test

Name | Divya Singh    /  (91) 9373246361    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly I will check order details. After that i will tell the address what is given in the details to the customer. If  customer tell that it is wrong then I will correct the address. Then resend the order to thr customer.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I will replace the product with new one. If customer don't want product. They want refund. Then I will initiate the refund to the customer.

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