Subject: English Language Test - MINAKSHI MISHRA
From: MINAKSHI MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 02:42:41 -0500

| | Foreign Language Screening Test

Name | MINAKSHI MISHRA    /  (+91) 9667771959    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear CX,

Thankyou for shopping with us.
You have recently tried to reach out to the team regarding the whereabouts of your purchase of handbag.
We are glad to tell you that the product was shipped and handed over to the courier team on the same day of placing the order.
However, there has been a problem with the mentioned address on the product and hence the team is unable to deliver the product on time.
We would request you to kindly cancel the above order and try to reorder the product with a correct address.
We apologies for the inconvenience caused. Feel free to share your reviews as there is always room to improve our services for you.

Warm regards,
Minakshi Mishra.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thankyou for shopping with us.
We are sorry to hear about your inconvenience regarding your recent purchase of tv cabinet.
Your concern has been raised to the respective team and you shall hear from them soon. We will keep you updated on the query raised.
In the meanwhile, feel free to share reviews regarding your experience of shopping with us.

Warm regards,
Minakshi Mishra.

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