Subject: English Language Test - Komal Tiwari
From: Komal Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 02:10:35 -0500

| | Foreign Language Screening Test

Name | Komal Tiwari    /  (+91) 7289920025    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Abc,

Thankyou for contacting us and pointing out the problem. We have checked your order status and accordingly, your order stands cancel because of the incorrect shipping address provided. You will get the reimbursement in 7 working days.

I hope this email has solved all your queries. If you have any questions, feel free to revert.

Regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

Thanks for contacting us, We have addressed your complaint regarding the same. We apologise for the inconvenience you had to face.
Our product management team will get back to you within 24 hours. If you have any questions, feel free to revert.

Regards,
Homebox Team.

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