Subject: Dutch Language Test - sakshi kaushik
From: sakshi kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 09:19:54 -0500

| | Foreign Language Screening Test

Name | sakshi kaushik    /  (121004) 9958925164    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer],

We hope this email finds you well. We would like to provide you with an update on the status of your order for the handbag you purchased from our online store.

We have received notification from the courier company that they were unable to deliver your package due to an incorrect address. We apologize for any inconvenience this may have caused you.

To resolve this issue, we kindly request that you please confirm the address you provided when you placed your order. If the address was incorrect, please provide us with the correct address as soon as possible so that we may update the courier company's records.

Once we have the correct address, we will contact the courier company to update their records and attempt delivery of your package again. We will provide you with updated tracking information and keep you informed of the status of your order.

We apologize for any inconvenience caused and appreciate your patience and understanding in this matter. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

name

online store name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us regarding the issue with the TV Cabinet you purchased from us. We are sorry to hear that you are not satisfied with the product.

We apologize for any inconvenience caused and would like to resolve this issue as soon as possible. We would like to confirm that we will replace the unit with a new one or provide you with a refund, as per your request.

Please let us know your preferred course of action so that we may proceed accordingly. We will also need to schedule a pick-up time for the scratched unit to be returned to us. Please let us know when it would be convenient for our team to collect the item from your home.

Once we have received the scratched unit, we will process your request for a new unit or a refund. We will keep you informed of the progress throughout the process.

Again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

Name

Online Store name

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