Subject: Arabic Language Test - irshad k s
From: irshad k s <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 08:45:53 -0500

| | Foreign Language Screening Test

Name | irshad k s    /  (91) 9656612421    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
sub: Replay to non delivery of the order
Respected customer.
This email is in response to the email received by you on date-----
This email is regarding order no(___) which was supposed to have reached you by the date-----. the courier company could not carry on with the required process as the address was wrong. It would be better to you  if you could send us the correct address with other contact number to the person who can be connected while making the delivery.
Here I add  contact number of the courier service company (00000), by contacting this number you can complete your order.
Extremely sorry that you had to go through this experience with us.
thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: customer
From: company
sub: Replay to the complaint
Respected customer,
we are sorry to learn that you have received Tv in damaged condition. we will take the immediate action to replace the product after checking the product and will consider your request to payback your bill.
we regret the need for you to write to us and hope the steps we are taking will ensure the safe arrival of all your orders in future.
Thanks and regards.

| |