Subject: English Language Test - Agra Sen
From: Agra Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 07:30:05 -0500

| | Foreign Language Screening Test

Name | Agra Sen    /  (+91) 8826693085    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ma'am.

We're apologies that your order is not placed yet and you want it immediately.
As per courier team your address is incorrect. Will you please mail us your correct address with city pin code.
So we will deliver your order as soon as earlier.

Thankyou for your patience.

Regards,
Babyshop.com team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,

We're apologies for the inconvenience. I am raising a ticket for this query.
Definitely your product will be replaced or returned as per our policy.
Our one of executive will contact you soon and your issue will be resolved as soon as earlier.

Thankyou for your patience.

Regards,
Homebox team

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