Subject: English Language Test - Tarun Kashyap
From: Tarun Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 02:32:20 -0500

| | Foreign Language Screening Test

Name | Tarun Kashyap    /  (91) 9354994144    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,
I got your mail regarding the status of the order placed by you 14 days back. The time we got your order, it was shipped and handed over to the courier, the same day. But, as per the courier the address he got was wrong. So, I kindly request you to share your address again in your next mail. Sorry for the inconvenience.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,
I got your mail regarding the complaint about the TV Cabinet and the scratches n all. Our installing unit feels extremely sorry for the inconvenience faced by you for that. I kindly asked you to attach the snapshot of the faulty TV Cabinet in your next mail so that we can replace the product with the same brand n colour.
Thanks

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