Subject: English Language Test - Faiq Shah
From: Faiq Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 01:35:44 -0500

| | Foreign Language Screening Test

Name | Faiq Shah    /  (110002) 9971280330    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us.We have dispatched your order on the same day when you have placed the order but the delivery boy get to know that the address was wrong we tried to contact you but we are unable to contact you.Please provide us with correct address.Looking forward for your reply.

Regards
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us.We apologise for the mistake.I will be looking for the terms and conditions of replacement.I will help you in sorting it out. I will contact you after discussing it with my senior.

Regards
Customer care executive

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