Subject: Arabic Language Test - Sabir Tabrez Khan
From: Sabir Tabrez Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 09:36:44 -0500

| | Foreign Language Screening Test

Name | Sabir Tabrez Khan    /  (+91) 7783969064    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir sorry for for the issue as I can check you ordered handbag from restore to weeks ago sir according to our data where ship the product and we hunted over the courier company on the same day and the career company was trying to reach you since that day they tried their best to reach you but the address you mentioned is not correct that's why their facing issue to deliver your product I will suggest you to please cancel the order and purchase it with the correct address
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I am sorry you face this kind of issue with your TV I hope our to you there very best and one thing I would like to confirm you should check the product before they installed it please make sure the product was damaged during the delivery and please email the company for returning or replacement you will do our best to help you
Thankyou

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