Subject: Arabic Language Test - Alaa Addin Taha Ahmed
From: Alaa Addin Taha Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 05:41:12 -0500

| | Foreign Language Screening Test

Name | Alaa Addin Taha Ahmed    /  (+2) 01111639638    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We are very sorry that you did not receive [product name] in time, the demand for this product really exceeded our expectations, which resulted in our stock being out of stock, and we just received a new shipment of [product name] and rushed to ship your order. We know you expect to receive your orders on time, we are very sorry for our misjudgment and any inconvenience caused to you, along with your order, we also include a coupon with a $&quot;number&quot; as a discount for your next order, you can also find a tracking number for your order at the bottom of This email is for tracking your current order. Again, we are very sorry for the delay and inconvenience, please let us know if you have any concerns or questions.
[email-masked]
Alaa Addin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Thank you for contacting us regarding Product Name, we are really sorry that this did not work out as promised, and we apologize for any inconvenience this caused you. Our products undergo many quality control checks before they are delivered to customers, however, this unfortunately has exceeded those checks and our level of standards. To make up for this mistake, we&#039;ve shipped a new &quot;Name&quot; item to you, which should arrive in a few days, We&#039;ve also included a pre-labeled box so you can return your ex once you&#039;ve received your replacement.
[email-masked]
Alaa Addin

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