Subject: English Language Test - Taskeen Ahmed
From: Taskeen Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 08:29:54 -0500

| | Foreign Language Screening Test

Name | Taskeen Ahmed    /  (91) 8285228326    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I would like to apologizes for your inconvenience.
As your ordered product has been checked the address printed by you does not match with your current address and therefore it has been returned by the delivery person
Babysho.com apologizes for your inconvenience
That is, before rescheduling your order, we would request you to confirm your address details once by calling us on our email id or by calling our customer care center.

thank you
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

We are sorry for your inconvenience,
As your ordered product has been checked, we are processing your product for refund, which will take 24 to 48 hours, i.e you are requested to wait

thank you
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