Subject: English Language Test - Shakshi Kukreti
From: Shakshi Kukreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 01:27:04 -0500

| | Foreign Language Screening Test

Name | Shakshi Kukreti     /  (110096) 9599624566    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting babyshop.com. My name is Shakshi Kukreti.
As I got know thats  you didn't receive your order yet.
I really apologize for the inconvenience caused to you. No need to worry we are here to help you.
I would like to inform you that your product already shipped from our end to the courier team but the address found wrong.
I have escalated your issue to our courier team. I request you to kindly wait for 24 hours our courier team will contact you within the time period through the mail. Kindly provide your correct address so our team will able to deliver your product.

Kindly reply on the mail to get the product as soon as possible.
Thank you
Babyshop.comgy

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting babyshop.com.
This mail is regarding to your complain where you mentioned that the television which was installed by our team. You found some scratches on the screen. I are really sorry that you face this kind of product. You are our valuable customer. As I have checked you purchased the television last week and it installed by today. Your product is under warranty so I request you to kindly share the images of the television so that our team can provide you the replacement.
The image should not be more than 10mb. As soon we get the images our team will revert you back within 24 hour

Kindly share the images on the same mail Id of babyshop.com

Thank you

Team babyshop.com

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