Subject: English Language Test - Aarti Mehta
From: Aarti Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 00:19:49 -0500

| | Foreign Language Screening Test

Name | Aarti Mehta    /  (110080) 9654104137    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning mam/sir. Aarti mehta from babyshop.com
We are really apologize for delay in your order.
As per the our team the courier department enable to deliver your product in your address. Due to wrong address.
Kindly give as a right address through correct your address from my order section.
Our team provide your order as on as possible.
Thank you
Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning Mr.Abdul.
Aarti mehta from Homebox team.
Our team really apologize to you for the situation you faced.
As you mentioned that your TV cabinet has scratches.
From my side I will escalate your problem to our senior department.
Kindly request you to click some photos of scratches and send us on our official mail. [email-masked]
Our team has been contacted you as soon as possible.
Thank you
Have a great day

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