Subject: English Language Test - Mohammed Ghazni
From: Mohammed Ghazni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 12:14:56 -0500

| | Foreign Language Screening Test

Name | Mohammed Ghazni    /  (695008) 8921423869    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Our team is so sorry to hear that you haven't received your order yet.

Our courier partner is having trouble being able to locate your provided address. Please check your provided address and confirm with us if the address you've given us is correct. As soon as your address is confirmed, we'll be connecting with our courier partner to make sure you get your order as soon as possible.

We value your relationship with us and we look forward to making your experience shopping with us a pleasant one.

You can reply your response to this email or you can call us at 9999999999 for any queries.

Thank you,
Ghazni

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We're really sorry to hear you're facing trouble with the product purchased.

We'll send a team over to your provided address to replace the product with a new one. Our team will make sure that you wouldn't be having to face any inconveniences next time.

Again, we're really sorry for the trouble.
We value your relationship with us and we look forward to making your experience with us a pleasant one.

For further queries,please reply to this email or call us at 8989898989.

Apologies,
Ghazni

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