Subject: English Language Test - Rishabh Wahi
From: Rishabh Wahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 09:37:07 -0500

Foreign Language
Screening Test

Name

Rishabh
Wahi    /  (+91) 8171222230    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

I hope you're doing well. I'm really sorry that you haven't
received the order yet.

As I check with the carrier. Unfortunately, the carrier company couldn't
carry on with the required process as the address was wrong.

I would be great full to you if you could send us the correct address with two
telephone numbers as to the who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Warm regards,

Babyshop.com

Customer Service Representative

Rishabh Wahi

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I hope you're doing well. I'm sorry that you received the faulty TV
cabinet. Don't worry, I shall do my best to obtain this resolution for
you.

You can return us the faulty item. Whenever you will return our warehouse team
will investigate for you and send you a replacement order behalf of this faulty
item.

I hope that's agreeable to you. If you have any other questions please
reply to me on the same email trust me, I will be happy to serve you.

Warm Regards

Sr. Customer Service Representative

Rishabh Wahi