Subject: English Language Test - Bhawna Kaushik
From: Bhawna Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 09:22:37 -0500

| | Foreign Language Screening Test

Name | Bhawna Kaushik    /  (91) 8595205054    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

I sincerely apologize for your negative experience with our service. Here at our company, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in the delivery of the product.

I’ve dug into the issue and discovered that the address which you provided for the delivery was not correct. Hence I will request you to share the correct address so that the product will get deliver on time.

Thank you for your patience in this matter. Please share the address over the same mail.

Regards
Bhawna

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I am so sorry to hear that the product you have received it has scratches on it.That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate department.

We are prioritizing resolving the issue of yours. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed.

I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you.

Regards
Bhawna

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