Subject: English Language Test - VISHAL KUMAR
From: VISHAL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 07:14:19 -0500

| | Foreign Language Screening Test

Name | VISHAL KUMAR    /  (+91) 8287298769    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Madam
This email is a response to the email sent by you on 20/02/23, regarding your order of handbag from our store. I would like to inform you that your order was shipped by us and handed over to the courier company the same day when order was placed. The courier company tried to deliver the order but the address provided by you was not correct which lead to returning of the order. Therefore, I would like to request you to provide us the correct address with two contact numbers, so that we can start the delivery process.
Thank You,
Vishal Kumar
Customer Support Executive
Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir
This email is a response to the email sent by you on 20/02/23, regarding your order of a TV Cabinet from our store. I apologize for the inconvenience caused to you and would like to inform you that you can replace or return your order from our website by going to the section "My Orders" and selecting "Replace/Return" option.
Thank You,
Vishal Kumar
Customer Support Executive
Baby Shop

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