Subject: English Language Test - Parimala Mummadi
From: Parimala Mummadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 04:53:31 -0500

| | Foreign Language Screening Test

Name | Parimala Mummadi    /  (91) 06300654643    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Order details
Hi mam/sir,
We are thankful for your purchase of hand bag. But unexpectedly there was a issue in delivery address so it might take a few days to deliver your order. We will send your package as possible as.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi mam/sir,
Your request has been taken and we will send our team and check what the situation is if it is not repaired we will replace it.
Thank you

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