Subject: Arabic Language Test - Farrukh Lodi
From: Farrukh Lodi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 11:00:42 -0500

| | Foreign Language Screening Test

Name | Farrukh Lodi    /  (243601) 7300553097    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customer Name),

I apologize for the inconvenience caused. A
s I could see you have provided us wrong address.
kindly provide us your right address to facilitate seamless delivery.

Regards,
Farrukh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear (Customer Name),

We apologize for the inconvenience caused. We would soon ship the new TV Cabinet to your address. kindly assign the previous set to our delivery agent.

Regards,
Farrukh.

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