Subject: English Language Test - Ayushi Kesarwani
From: Ayushi Kesarwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 15:56:40 +0000

| | Foreign Language Screening Test

Name | Ayushi Kesarwani    /  (0532) 6392667677    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam

Sorry for  the  inconvenience. I check your order status and according to the status the address you are given is wrong that is why we are unable to deliver your order. Please provide us your correct address so we can deliver your order.

Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Sorry for the inconvenience sir we are unable to return or replaceyour order  because you purchased  your tv cabinet last week and the time period of your order for replacement and return is over.

Thank You Sir

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