Subject: English Language Test - Mohd Farhan
From: Mohd Farhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 03:28:52 -0500

| | Foreign Language Screening Test

Name | Mohd Farhan     /  (275301) 7860943236    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I shall contact with customer.And I shall tell about the status of his order. And tell him about incorrect adress.And I  shall ask his correct adress where he can receive his courier .and I shall forward his number to the courier boy .In this way customer will receive his courier. And I shall have satisfied.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | firsly I shall introduce myself.And I shall ask him about issue. Then I will say calm down and your problem will solve.Please tell me about error or dimage part after listening his query. Ishall ask him that what do you want.Then customer will replies that I want to return or replace his product.Then according to his wish. I shall try my best to solve his problem

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