Subject: English Language Test - Sombir Phogat
From: Sombir Phogat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 00:55:59 -0500

| | Foreign Language Screening Test

Name | Sombir Phogat    /  (0124) 7056388753    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
Thanks for your mail, We are very sorry for the mix-up with your order and any inconvenience it has caused. I know a mistake like this can be very upsetting. We always try to do our best to get our orders right 100% of the time, but unfortunately, mistakes can sometimes happen. Please send some proofs that you get wrong products . And we will ensure you your package will be get back to you.

Kind regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,
First of all thanks for your mail, We’re so sorry to know you were disappointed with our product.Can you send me some proofs of products which you purchase and scatches proof also.
Our team will do best to solve your problem . Our team will always helpfull to you and provide you a good service. And if  you get any type of problem in this case please lets as know.

Kind regard,
Homebox team

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