Subject: English Language Test - Vung Thianhoih
From: Vung Thianhoih <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 02:57:37 -0500

| | Foreign Language Screening Test

Name | Vung Thianhoih    /  (+0) 8787743191    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:sonia
From:ABC company
Subject:Reply to non-delivery of the order.

Respected Mam
This email is in response to the email received by you on 14 days back.
This email is regarding order number 23455667.which was supposed to have reached you by now. Unfortunately the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct  address with two telephone numbers as to the person who we can contact while making the deliverydelivery.
We are sorry that you had to go through this experience with us.

Thanking you
ABC company
Frieda

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is abc. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

During my visit to your showroom, I boughta TV cabinet and My family was excited to see the football match on it. Surprisingly, the Tv has a scratch on it.

I immediately informed your customer support center about it. I would request you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Yours sincerely,
Abc

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