Subject: English Language Test - Aryan Kumar
From: Aryan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 07:32:26 -0500

| | Foreign Language Screening Test

Name | Aryan Kumar    /  (+91) 9319901447    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thanks for your purchases with us. First of all, we apologize for any delay or problem you might have faced. Apart from this, we kindly request you to recheck your billing address on our website babyshop.com so that the order could be delivered to you within prescribed days.

We'll try that you receive delivery as soon as possible. We kindly request you to be patient
until order is delivered to you.

Thanks for showing your belief in our products and services.

In case, if you still have any discrepancy, please contact us as soon as possible.

Warm regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for your purchases with us. We've got an email from you that you've unfortunately got a defective TV Cabinet. Firstly, we really apologize for any trouble you might have faced due to our manufacturing department mistake.

We'll try to replace the unit with a new one or refund your money back as soon as possible. We kindly request you to be patient and cooperate with us until your problem is resolved.

Thankyou for showing your faith in our products & services.

In case, if you still have any query, please contact us anytime.

Warm regards,
Homebox Team

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