Subject: English Language Test - Gaurav Mahato
From: Gaurav Mahato <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 04:47:34 -0500

| | Foreign Language Screening Test

Name | Gaurav Mahato    /  (110068) 790573238    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]
From : [email-masked]
Cc : [email-masked]

Dear Sir/Maam or Name

Thank You for shopping from babyshop India.

As per your query your hand bag has been shifted to our delivery department on the given date.

But, our delivery team is not being able to detect the exact address given by you. So , we request you to re- confirm the address.

To avoid delay in the delivery of the parcel please provide us with an additional contact detail so that our delivery person would find easy to deliver your parcel.

For further enquiry feel free to connect with us.We will be greatful to help you.

Gaurav Kumar
Customer Support Executive
Babyshopindia.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]
From : [email-masked]
Cc: [email-masked]

Dear Sir/Maam

Thank You for contacting Homebox customer support.

As per your query we apologise for the inconvenience faced by you. Our replacement team will be in touch with you within 7-10 working days.

Our replacement team will change your old TV cabinet with a new one.

We apologise once again for the Scratch TV cabinet. As a gesture of goodwill for this inconvenience we will be providing you with an additional coupon of 25% Flat discount on your next purchase from Homebox India .

For any furthur assistance, feel free to contact us .

Thank You

Gaurav Kumar
Customer Support Executive
Homebox India pvt ltd

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