Subject: English Language Test - Deepender Kumar
From: Deepender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 02:37:33 -0500

| | Foreign Language Screening Test

Name | Deepender Kumar    /  (91) 8595577342    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From- [email-masked]
To-. [email-masked]
Subject-  respons on the query of the customers about the courier

Dear sir/mam,

This mail is regarding the query raised by you to our customer service about the query of your product that was ordered by you 14 days ago. Firstly we are very sorry the delay or the inconvenience that faced because of the delay in the delivery of your product. But we would like to inform your that our courier team has tried there best to deliver the product to your address on time but there is slight mistake done by your side that the address that you have provided to our company is wrong our courier department has reached that address on time but team was not able to find it as your address. So now we request you to update your right address for a fast delivery of your valuable product we are eagerly waiting to deliver your product to you safely and on time.
Regards customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From - [email-masked]
To-. [email-masked]
Subject- response on customer's request of the product to replace or to give money back

Dear Abdul,
This mail is regarding the request raised by your side about the TV cabinet that you have purchased last week from us.
We are very sorry to know about that you have to go throw all this inconvenience because of our teams. And we are delivery a new TV cabinet to your address if you want the new TV then you can have a proper look to that new TV that we will be send to you by our team and then you can decide whether you want to replace the TV or your want your money back.
Regards Homebox team,
Thank you,

| |