Subject: English Language Test - khushi choudhary
From: khushi choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 01:01:41 -0500

| | Foreign Language Screening Test

Name | khushi choudhary     /  (91) 9625859141    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : @gmail.com

From : [email-masked]

Sub : non delivery of the order.

Dear ma'am/sir

The email is a response to the email by you on 01.02.2023

This email is regarding to the order number  GHIBK-2023.
which was supposed to have reached you by now.
unfortunately, the company could not carry on with the required process as the address was wrong. kindly set/check your delivery location again with two mobile numbers as the person who we can contact while making the delivery.

you can also contact us on 09 to pick your order.

We are extremely sorry for the inconvenience.

Thank you

from babyshop,

customer care representative

khushi.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thank you for reaching out.

satisfying our customer is our priority and we are sorry that our TV didn't meet your expectations.
we understand your situation and can only apologise for the problem.

we would appreciate it if you can send us the picture of the TV where the scratches are shown. we will help in all way we can.

if you have any other questions or concern, please reply to this email, I'll be here to help you in any way i can.

Thank you for you time and giving us a try.

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