Subject: English Language Test - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 00:36:30 -0500

| | Foreign Language Screening Test

Name | Ashutosh Kumar     /  (110092) 9608040811    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: babyshop.com
Sub: reply to non delivery of the order
Respect Mam,
This email is in response to the email received by you on 21.03.23
This emai is regarding order number EKIGBAG-1003 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. Another way of completing the order is by contacting the courier company whose number is 9608040811 and providing him with your exact location or going to the courier company yourself and collecting it. Extremely sorry that you had to go through this experience with us.

Thanking you,
For Babyshop.com
Customer service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: Homebox Team
Sub: reply to cabinet scratches on it

Dera Mam,
This email is in response to the email received by you on 21.03.23
I do apologise to you ma'am for our team members for your inconvenience.
Please give us some time . I will resolve your problem as soon as possible.

Thanking you
For Homebox team
Customer service executive

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