Subject: English Language Test - Monika Shekhawat
From: Monika Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 00:19:37 -0500

| | Foreign Language Screening Test

Name | Monika Shekhawat     /  (0141) 8949168995    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We will Apologize to the customer for not delivering the product and then we will be informing him/her the reason for delivering the product on time

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Ma'am,

We apologize for the inconvenience. Do not worry one of our team member will be contacting you soon to assist you better

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