Subject: English Language Test - Gourab Mahato
From: Gourab Mahato <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 07:52:39 -0500

| | Foreign Language Screening Test

Name | Gourab Mahato     /  (110068) 7908573238    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]
From : [email-masked]
Cc: babyshopservice.com

Subject : Re- Confirmation of address

Respected sir/ ma'am

This email is for re confirmation of your address for un delivery

This email is regarding your order of a babypillow. which was supposed to have reached you by now.
Unfortunately, the courier department could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as  our delivery person could
contact while making the delivery.

Extremely sorry that you had to go through this experience with us.
Is there anything else we can help you out then please contact us with the toll free number given below

1800-100-2000

Thanking you,

Gourab Mahato
Customer support executive
Babyshopservice.in

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]
From : [email-masked]
Cc : homeboxservices.pvtltd.com

Subject - Replacement of TV cabinet

Dear Sir/Ma'am

Thank you for reaching to homebox customer support. We really feel sorry for the inconveniences happen with you Sir/Ma'am.

Our replacement department will be reaching to your given address within 15 working days .

Your old default Tv  cabinet will be replaced witha a new Tv cabinet by our replacement Team.

We apologise again for the situation faced by you.

For any further assistance feel free to dial our below toll free number

1800-0000-3000

Thank You

Gourab Mahato
Customer Support executive
Homebox.co.in

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