Subject: English Language Test - Mayank Bansal
From: Mayank Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 02:25:19 -0500

| | Foreign Language Screening Test

Name | Mayank Bansal    /  (+91) 7428203137    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I would like to inform you that, because of the incorrect address, your order was not delivered to you.

We also spoke with the courier company, and they informed us that the address is incorrect; we have already shipped your order from our end, but we were unable to do so due to the incorrect address.

I would like to request that you please share your correct address so we can proceed with your order and get it delivered as soon as possible.

Thanks you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you so much for sharing your concern and sincerely apologising for the inconvenience caused to you. I completely understand your concern, and we will surely help you with the same.

Before proceeding, I would like to request that you please share images of the damaged product as well as the product's invoice. Once we receive all the necessary details, our team will investigate the matter and get back to you with the proper resolution to your concern.
Thank you for your understanding and highly appreciated cooperation.

Team Homebox

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