Subject: English Language Test - Jatin Kushwah
From: Jatin Kushwah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 02:19:07 -0500

| | Foreign Language Screening Test

Name | Jatin Kushwah    /  (91) 8954144149    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | "We apologize for any inconvenience caused, but we have received information from the courier service indicating that the address provided was incorrect. We kindly request that you provide us with the complete address to ensure the swift delivery of your product."

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the scratches on your TV Cabinet.

We understand how disappointing this can be, and we are committed to resolving this issue for you as quickly as possible. Our team will be in touch shortly to arrange for the return and replacement of the unit or a refund, whichever option you prefer.

Once again, we apologize for the inconvenience caused and appreciate your patience and understanding in this matter.

Best regards,
Homebox Team

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