Subject: English Language Test - Sahil Jain
From: Sahil Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 06:34:16 -0500

| | Foreign Language Screening Test

Name | Sahil Jain    /  (91) 7011217141    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Greetings for the day!

Hope you're doing great!

Thankyou for reaching out, and apologies for the inconvenience caused. As I understood that you ordered a hand bag from us, and unfortunately it wasn't delivered. I would like to inform you that we did ship out the package and handed over it to the courier facility the same. However, it seems to me that the shipping address was wrong. I would request you to please let me know your correct address, therefore, we can send the package again.

Regards
Sahil Jain

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings for the day.

Hope you're doing great!

Thankyou for reaching out, and apologies for the inconvenience caused. As mentioned by you that you may have received a cabinet that has too many scratches on it. We certainly strive to give you the best possible service, and if it is upto the standards we would take the full responsibility. Please don't worry, we will replace the cabinet with a new one and also remove the delivery charges as a good will gesture. Please confirm, therefore, we can replace the cabinet.

Regards
Sahil

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