Subject: Dutch Language Test - Aparna Sharma
From: Aparna Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 01:45:43 -0500

| | Foreign Language Screening Test

Name | Aparna Sharma    /  (110091) 8303847569    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]
From : [email-masked]
Sub: Reply to non-delivery of the order number ABC123489JH.

Respected Mam,
Greetings of the day from Babyshop team!

This email is regarding order number ABC123489JH which was supposed to have reached you by now. Unfortunately, the address, shared by you for delivery was wrong. Hence, the courier company was unable to deliver the order.

Extremely sorry that you had to go through this experience with us. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Thank you for showing the trust in us.

Thanking you,
Customer Service Representative
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From : [email-masked]
Sub : Regarding replacement of damaged unit.

Dear Abdul,
Greetings of the day from Homebox Team!

This email is regarding order number PQR7689KNLE.

Extremely sorry that you had to go through this experience with us. As per your complaint we are ready to replace your unit with a new unit within 4-5 working days.

Thank you for showing your trust in us.

Thanking you,
Customer Service Representative
XYZ

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