Subject: English Language Test - Shikha Shekhar
From: Shikha Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 00:39:38 -0500

| | Foreign Language Screening Test

Name | Shikha Shekhar    /  (91) 7004031881    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Xyz,

Greetings from Babyshop!

As per your request, we have checked the status of your courier, the courier has been shipped and handed over to our courier partner, they tried to deliver the order but as per them, the address is wrong. Kindly help us with the correct address.

I hope,I have been able to resolve your query.

For any further queries, please feel free to reach out to us on the toll-free number 180000000.

Thanks And Regards
Shikha Shekhar
Customer care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

As per your complaint, you have received a cabinet from our company which has scratches on it. As per our policy, you can return within 7 days, kindly share the screenshots of the same on the same email id, We will check and get back to you.

I hope,I have been able to resolve your query.

For any further queries, please feel free to reach out to us on the toll-free number 180000000.

| |