Subject: English Language Test - Tanu Chahal
From: Tanu Chahal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 02:51:42 -0500

| | Foreign Language Screening Test

Name | Tanu Chahal    /  (+91) 9870712074    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (name)
Greetings from…..

Kindly accept our sincere apologies for the inconvenience caused due to the wrong address.
Although our service team tried their 100%, but couldn’t reach out. We do understand the frustration and stress you might be going through.
I would like to inform that your issue will be resolved within 24 hrs. Thanks for sharing your valuable time.

Sincerely
Tanu Chahal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hllo (name)
Greetings from…..

Thanks for sharing your feedback with us. We are extremely sorry to know that you are unhappy with your recent purchase.

It wasn’t our intentions to disappoint you.
We will really appreciate if you can give us a couple of minutes to explain what led to the poor experience? Looking forward to hearing from you.

Thanks
Tanu Chahal

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