Subject: English Language Test - Nancy stanley
From: Nancy stanley <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Feb 2023 00:11:44 -0500

| | Foreign Language Screening Test

Name | Nancy stanley    /  (91) 0965 450 4081    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir /mam  we have dispatched your order on date of dispatch but unfortunately bit has returned back due to invalid address it couldn't reach you pls kindly check the address you have given in case any query kindly contact customer support
email
Name of person
contact number

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir /mam
Sorry for your inconvenience our team will check and do the inspection in case of any damage we will be happy to replace it immediately
Regards name of company

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